Payment Policy
Payment Policy
Last updated: June 2026
At Northvale London, we are committed to providing a safe, secure, and simple payment experience for every customer.
This Payment Policy explains the payment methods we accept, how payments are processed, and how your payment information is protected.
Secure Payment Processing
Northvale London uses secure checkout technology provided by Shopify.
Our website uses Secure Sockets Layer (SSL) encryption to help protect sensitive information submitted during checkout, including personal details, billing information, and payment data.
You can verify that you are using a secure connection by looking for the lock icon in your browser and checking that the website address begins with “https”.
Accepted Payment Methods
We currently accept the following payment methods:
Visa
Mastercard
American Express
Discover
Diners Club
Elo
JCB
UnionPay
Apple Pay
Google Pay
All payments must be successfully authorised before an order can be processed.
If your payment is declined, your order may not be completed. Please check your payment details or contact your bank or payment provider for more information.
Currency
All prices, charges, and order totals on Northvale London are listed in GBP (£) unless otherwise stated.
The final amount charged will be displayed at checkout before you confirm your order.
Please review our Shipping Policy for more information about shipping costs, delivery times, and related conditions.
Payment Security
Payments on our store are processed through secure payment providers and Shopify’s checkout system.
We do not store your full credit card or debit card number on our own systems.
When your purchase is completed, we may only be able to view limited billing information, shipping information, order details, and the last four digits of your payment card, where available.
PCI Compliance
The Payment Card Industry Data Security Standard, also known as PCI DSS, is a security standard for organisations that handle payment card information.
Our store is powered by Shopify, which maintains PCI DSS compliance for its checkout and payment infrastructure.
This helps protect payment card information and reduce the risk of unauthorised access or payment fraud.
Payment Authorisation
When you place an order, your payment method may be authorised at checkout.
Your order will only be processed after payment has been successfully approved.
If we are unable to process your payment, we may contact you using the email address or phone number provided at checkout.
We reserve the right to cancel orders where payment cannot be verified, where fraud is suspected, or where payment information is incomplete or inaccurate.
Billing Information
You agree to provide current, complete, and accurate billing and payment information for all purchases made through our store.
This includes your name, billing address, shipping address, email address, phone number, and payment details.
If your billing information does not match the information held by your bank or payment provider, your payment may be declined or delayed.
Fraud Prevention
For your safety and the protection of our customers, we may review orders for suspected fraud, unauthorised activity, or payment irregularities.
In some cases, we may contact you to verify order or payment information before processing your order.
We reserve the right to cancel or refuse any order that appears to be fraudulent, unauthorised, suspicious, or in violation of our policies.
Privacy and Personal Information
We take your privacy seriously.
We do not sell your personal information.
Your personal information is collected, used, and disclosed in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how your information is collected, processed, protected, and used when you visit our website or place an order.
Payment Issues
If you experience a payment issue during checkout, please check that:
Your card details are correct
Your billing address matches your payment method
Your payment method has sufficient funds
Your bank or card provider has authorised the transaction
Your internet connection is stable
If the issue continues, please contact your bank, payment provider, or our customer support team.
You can contact us at:
Policy Updates
We may update this Payment Policy from time to time to reflect changes in our payment methods, checkout providers, security practices, or legal requirements.
The latest version of this Payment Policy will always be available on this page.
Contact Information
Store name: Northvale London
Company name: DL ECO GROUP, LLC
Company Address:
7345 W Sand Lake Rd
Ste 210, Office 9702
Orlando, FL 32819
United States
Returns / Warehouse Address:
The London Office
5th & 6th Floors
167-169 Great Portland St
London W1W 5PF
United Kingdom
Company Registration No.: 2023-001343385
Phone: +44 20 3996 0991
Email: support@northvalelondon.com
Customer Support Hours:
Monday to Friday | 09:00 – 17:00 UK time
Weekends | 11:00 – 16:00 UK time
We aim to respond to all customer inquiries within 24 hours.